ATM Monitoring & Service Operations
A single pane of glass for your entire ATM network. Real-time visibility into device status, incidents, and service tickets, with automated alerting and remote diagnostics that cut downtime and reduce field maintenance cost. Built for fleets across multiple regions and vendors.
The challenge and our approach
Two connected layers. ATM monitoring collects events from terminals, peripherals and the supporting infrastructure, normalises them and turns them into dashboards, alerts and remote actions.
Service operations take it from there: tickets, work orders dispatched to field engineers through a mobile application, control of outsourced service providers and SLA compliance — with analytics on how the whole service chain performs.
- Higher availability — faults detected and resolved faster.
- Fewer site visits — remote diagnostics and software distribution.
- Providers under control — objective SLA data for every partner.
What we deliver
Network health monitoring
ATM health and supporting infrastructure, plus device, peripheral, cash level and video monitoring.
Events & operational dashboards
Event collection and normalisation across vendors, presented in operational dashboards.
Alerting & remote diagnostics
SLA monitoring, automated alerting and remote diagnostics to resolve issues without a site visit.
Remote software distribution
Software and configuration rolled out to terminals across the network from one place.
Tickets & field service
Ticket creation and management, work order dispatch and a field engineer application.
Service providers & SLAs
Control of outsourced service providers, SLA compliance monitoring and service performance reporting.